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Frequently Asked Questions

Have a question for us? Please read this section for some of the most commonly asked questions by our patients, from important information about our clinic to the safety of your personal information.

If you find that your question isn’t covered in this section, you may get in touch with us by calling us at 1300 092 (LOW), or sending us an email at

What is Bio-identical hormone supplementation?
Bio-identical hormone supplementation involves the steroid-like substances that mimic the body’s natural testosterone molecules.

These are taken up into the tissues and are biologically identical to the body’s normal testosterone molecule. Once bound to the receptors in the tissues of the body they identically mimic the action of the body’s natural testosterone.

Bio-identical hormones are compound from pharmacies usually from a natural substance such as sweet potato or macadamia. Acting like a chemical booster switch, the supplements help to ramp up your body’s production of testosterone. Within two weeks, many patients experience changes.

What is Low T Clinic?
We are a team of medical professionals who made it our mission to help men suffering from low testosterone live their life with more drive, passion, energy and vitality.

The company is based in South Morang, Victoria. As we provide all our services online, we do not require clinic visits, making your orders quick and convenient.

We ensure the health and safety of our patients by prescribing only medication from Australia’s most reputable pharmacies.

Meanwhile, our processes are straightforward and transparent, so patients can rest assured that they are dealing with an honest and reputable therapy clinic.

How does the consultation process work?

First, we will ask you to fill out an online form where you will provide details about your medical history. Once you have submitted this, our medical practitioner will then review your answers. After that, you’ll undergo tests, including checking your testosterone level. If you are deemed suitable for the treatment…we will prescribe a medication suited to your condition, compound the medication, and then deliver this to the address you nominated. Finally, we will monitor your condition every six months to ensure that the medication is sufficient in helping keep your testosterone level normal.

For more information, please refer to the ‘How Treatment Works’ section of this website.

Is Low T Clinic’s Service Legal?
Our service is completely legal. This means that we follow strict rules when it comes to prescribing medications and handling our patients’ personal data, giving you peace of mind when you choose us as your preferred low testosterone online treatment clinic.
What are your return and refund policies?
Please be aware that once medication has been legally prescribed by a doctor and dispatched by a pharmacy, you may no longer return it or get a refund for it. Kindly keep this in mind before you checkout.
Why should I choose Low T Clinic?
We specialize in treating low testosterone cases of our patients. This ensures that your condition will be given the focus it deserves, that you’ll get treatment that suits your personal situation, and that treatment is provided only by the most qualified professionals in the country. We take every measure to give you only the best, so you live your life to the fullest.
Who writes my prescription?
At Low T Clinic, your prescription will be written only by medical practitioners who are registered and accredited in Australia. In addition, they prescribe only medicines from accredited pharmacies in the country. All these ensure that you get treatment that is safe and right for your condition.
When will I receive my order?
After the pharmacy receives the prescription, compounds the medication, and dispatches it, it will usually take seven to 10 working days before you receive your order.
How do we handle personal information?
We understand the sensitive nature of our customer’s personal and medical information that is why we have set up safeguards to keep those information secure, including using a private SSL certificate, an authenticated server platform, secure HTTP, and a dedicated IP address.


We have a 24hr messaging service and our customer service reps can be emailed 7 days a week.