2. Personal Information
3. Collection of information
Each time you visit our website, our web servers automatically save the name of your browser and operating system, your IP address, your Internet Service Provider, the website from which you accessed our website, the web pages you visit while with us and the date and time you spend on our website. Low T Clinic’ servers save this information for security purposes. We may also evaluate anonymous or de-identified data sets for statistical purposes. Personal information may be collected through our website (e.g. through online forms), telephone enquiries or adverse reaction reports. We will only collect personal information that you provide us and you are entirely free to decide whether or not to supply this information. If you contact us, personal information about you may be collected. Personal information that may be collected about you includes: your name and contact details (eg. address, telephone number, business and professional details (if applicable) etc.); the nature of your enquiry or adverse reaction report; and other details about you that might be relevant, such as your age, gender and medical condition or medical treatment.
If you contact us by telephone, this information may be collected by Low T Clinic as a recorded voice message where our staff are temporarily unavailable to answer a call and you choose to leave a voice message. You are entirely free to decide whether or not to give us this information. You can contact us at 1300 092 569.
4. Use of information
Low T Clinic may use personal information for the primary purposes for which it is collected or for other related purposes as permitted by law including the following purposes, where applicable: to provide you with the medical treatment under the program which you have signed up for with Low T Clinic; maintaining a record of medical enquiries, product complaints and adverse events and to comply with our reporting obligations to relevant regulatory authorities like the Therapeutic Goods Administration. This information will also be used to monitor, assess and improve our products and services; to provide further information regarding our products or services (including advice) that you have requested; to provide you with material on our activities and products that may be of interest to you, which you are entitled to opt out of receiving at any time; to notify you of matters that we are required by law to notify you of (e.g. product recalls); monitoring and reviewing our compliance with relevant regulations and codes of conduct; and generating customer lists for the purposes of market research.
6. Session IDs
Session IDs are used to allow us to identify visitors as they browse various websites. No personal information is collected or saved through our use of session IDs.
Low T Clinic uses a variety of technical measures to ensure the security of all archived data. The security of our systems is regularly reviewed to ensure ongoing protection against damage, loss and/or unauthorised access. Our security precautions are regularly updated and improved in line with technical developments. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Low T Clinic will not be held responsible for unauthorised access to personal information where it has taken reasonable steps to protect and secure that information. Please note that we may use overseas facilities to process, store or back up information. If you provide any personal information to us, you also consent to the transfer by us of your information to our overseas facilities for storage in the United States. However, this does not change any of our commitments to safeguard your privacy to the standard required by the Australian Privacy Principles.
Our site is secure for credit card purchase.
In fact more secure than if you use your credit card in a retail shop. We understand that in order for us to have a long-term relationship with you, we need to offer more than just great service – we need to earn your trust. We have therefore gone to great lengths to provide you with the safest online shopping around – and you can confirm our claims for yourself.
Safe Information Handling
- All sensitive information you send us is encrypted in transit.
- If someone somehow attempts to read the sensitive information you send us then all they see is an unreadable (garbled) message.
- The technology we use is called “Digital Security Certificates”, provided by one of the most established Certification Authorities worldwide called Comodo.
Comodo EV SSL 2048-bit, Highest Assurance SSL Certificate
We have gone that extra mile to obtain an Extended Validation SSL Certificate from SSLTrust, offering the highest levels of trust and authentication available. When you proceed to our eCommerce section of the site, the green address bar prominently displays our company name and provides highly visual assurance that our site is secure.
Safe Information Storage
We secure our servers using best-practice software and networking technologies to prevent unauthorised access (called “hacking”) to our servers. We pay a trusted third-party called Sucuri to attempt to breach our server security each and every day of the year using the latest hacking techniques. If a security weakness is ever found then we are alerted immediately.
We follow best-practice security procedures, such as:
- We only use third parties that satisfy our stringent security standards
- We use networking security measures such as firewalling and VPNs
8. Access, Correction and Deletion rights
You are entitled to request access to your personal information held by Low T Clinic and to correct your personal information if you believe it to be out of date or incorrect. Simply send an email to the address prescribed in section 12 below and we will amend your personal information accordingly. If you wish to stop receiving any communications from us and have your personal information deleted, please let us know and we will take all reasonable steps to delete it, unless we need to keep it for legal reasons. In addition, if you have any concerns about how your personal information has been collected, used or disclosed, you can contact us using the contact details in section 12 below and we will do our best to address your concerns to ensure that you are satisfied that there have been no breaches of privacy laws in relation to any personal information we hold about you. Personal information that is obsolete and no longer required will automatically be destroyed except where required for data analysis purposes. If it is used for such purposes, the personal information will be de-identified.
9. Making a complaint
In addition, if you have any concerns about how your personal information has been collected, used or disclosed, and you wish to make a complaint about a possible breach of privacy laws, you can contact our Privacy Officer, as set out in section 12 below. The Privacy Officer will investigate your concerns and take any necessary steps to resolve your complaint. We may need to contact you if we need further information to investigate your complaint and will advise you of the outcome of the investigation as soon as it is completed. We will endeavour to investigate and resolve your complaint within 10 business days. If you are not satisfied with the outcome of the investigation, you can contact us again to discuss your concerns, or you may complain to the Australian Privacy Commissioner via www.oaic.gov.au.
10. Hyperlinks to other Websites
Third party operators of websites, which may be accessed via hyperlinks from our website, may gather and store personal information as soon as you access their websites. We cannot accept any liability for those third party operators in the event that your personal information is collected, used, disclosed or shared by them. We encourage you to read their privacy policies separately.