Terms and Condition

Definitions “us”, “we” means Low T Clinic “you”, “your” means you “clinical or medical practitioner” means any practising health care provider, clinical or medical practitioner. “Fee” means any fees for the program that have been quoted to you, except fees charged by independent third parties. “Program” means any treatment, plans, recommendations, advice or other information we determine to be relevant to your treatment. “Providers of the program” includes but is not limited to medical or clinical practitioners, company case managers and personnel.

Terms, Conditions & Privacy

At Low T Clinic we understand the highly sensitive nature of much of the information we collect. We thus take every means possible to protect this information, particularly by adhering to the highest privacy compliance standards.

We are a service company for the practitioners who provide services at our practice. Meanwhile, in instances where patients are attended by other practitioners in our practices, and for administrative and billing purposes, patient information is shared between the practitioners who attend a patient. We, on behalf of the practitioners, and the practitioners may collect personal information (including health information) of patients in order to provide them with medical services and treatment. The personal information collected generally include: the patient’s name, address, telephone number; current drugs or treatments used by the patient; previous and current medical history, including where clinically relevant a family medical history, and the name of any health service provider or medical specialist to whom the patient is referred, copies of any letters of referrals and copies of any reports back.

We may access information that are: provided directly by the patient; provided on behalf of the patient and with their consent; from a health service provider who refers the patient to medical practitioners from health service providers to whom patients are referred.

Personal information collected by us may be used or disclosed: for the purpose the patient was advised of at the time that we collected the information; as required for delivery of the health service to the patient; as required for the ordinary operation of our services, specifically, in order to refer the patient to a medical specialist or other health service provider; as required under compulsion of law; or where there is a serious and imminent threat to an individual’s life, health, or safety; or a serious threat to public health or public safety.

Other than as described in this Policy or permitted under the National Privacy Act, Low T Clinic uses all means possible in ensuring that identifying health information is not disclosed to any person.

Practitioners who provide services at our practices may at times refer patients to the following services: pathology services radiology services; public hospitals; private hospitals; day procedure centres; allied health services

Low T Clinic Terms & Conditions of Service

1. General

You agree to and accept the terms and conditions as set out within this contract as the express basis of the agreement between you and us.
By completing the health consult form and reading the associated National Prescribing Service links regarding your prescribed medication, this indicates that you are fully consented and understand the safety, side effects and benefits of your medication.

We will not be held responsible in any way for any false or misleading information you provide and all patients at checkout must be 18 years of age of older.

We shall not be under any liability to you whether in contract or tort or otherwise for any cause or claim by you whether occasioned by negligence or otherwise for any injury, damage or loss including special, indirect or consequential damage or loss whether to persons or property arising out of the program or any medication or supplements, including any defects in the medication or supplements, including any defect in the advice provided by the medical or clinical practitioner.

You agree that the provisions of the Civil Liability Act 2002 (or any equivalent legislation) which provides for a proportionate liability regime is specifically excluded in relation to the rights, obligations and liabilities of the parties as contained herein.

2. Jurisdiction

These terms and conditions are governed by the laws in force in [AREA OF JURISDICTION] and you irrevocably submit to the law of [AREA OF JURISDICTION].

3. Programs of Low T Clinic

You understand that medical or clinical practitioners registered under Australian regulations and standards administer our programs.

All advice provided that clinical or medical practitioners provided is provided independent of us and at their expertise.

Fees for the program are inclusive of GST and must be settled before treatment and consultation with the medical or clinical practitioner.
All information and advice provided by the medical or clinical practitioner is provided independently of us.

You acknowledge that the program commences when payment is received.

4. Information

You agree to provide all information requested honestly and accurately.
You understand that we will obtain personal and medical information from you. We agree to do every reasonable means to keep any personal and medical information in the strictest of confidence and will not disclose it to any third party, apart from the clinical and medical practitioner, without your prior written and express consent, unless required by law.

You may request a copy of your medical information, which we agree to supply after the payment and receipt of a reasonable fee for reproduction and delivery.

5. Consultations and Treatment

Consultations are conducted by telephone, or if alternate modes are available, at the determination of the clinical or medical practitioner.
You understand that any advice given by medical or clinical practitioners, whether of a medical nature or not, is provided independent of us.
You understand that admission to any of our programs is determined by the clinical or medical practitioner, who will assess your suitability based on various factors. If they find that are not suitable for treatment, we may terminate this agreement and refund any money paid by you, less an administration fee of 10 per cent plus GST.

You agree upon starting the program, to undertake all tests that are reasonably necessary, including but not limited to pathology, health questionnaires and other relevant tests for the determination of treatment and delivery of the program.

You understand and agree that we are not liable for any claims as a consequence of nutrition, diet, health and fitness plans and programs administered during the program.

6. Medication

You understand and agree that the clinical or medical practitioner may prescribe medication or supplements during the duration of the program. Any prescription is provided independently of us. As such, we are not liable for any claim following the prescription or provision of any medication or supplements by the clinical or medical practitioner.

7. Fees

The fee charged includes the cost of consultation with providers of the program, administration fees, medication and administration of the program by program doctors and other personnel.

If choosing the installment payment method, you acknowledge and understand that a late fee may be charged for payments overdue by seven (7) or more days.

You acknowledge that programs are non-refundable and subject to the applicable statutory provisions. Refunds will not be given if you:
are not happy with the prescribed method of treatment change your mind after commencement of program are not happy with the results of your medication without written consent by us.

You understand that non-citizens of Australia may be subject to additional fees, determined and charged by pathology testing centres and other parties independent to us.